KLM Cityhopper trains cabin crew with virtual reality

KLM Cityhopper tests virtual reality glasses as part of the training of new cabin crew. The glasses are now being tested internally, but from the second quarter of 2018 the first recruits will start working on it. VR replaces the real visit to the hangar for a tour of the Embraer 175. By virtualising this experience, the airline is no longer dependent on the maintenance of these aircraft to carry out this part of the training

KLM Cityhopper tests virtual reality glasses as part of the training of new cabin crew. The glasses are now being tested internally, but from the second quarter of 2018 the first recruits will start working on it.

VR replaces the real visit to the hangar for a tour of the Embraer 175. By virtualising this experience, the airline is no longer dependent on the maintenance of these aircraft to carry out this part of the training. "It gives us more flexibility - we no longer have to plan around the availability of a device and VR can be used everywhere, " says a spokesman for KLM Cityhopper. "It also saves time, because we no longer have to travel to the hangar. And with VR, learning is tailor-made, because the candidate himself determines which parts of the aircraft he or she is targeting, without time pressure. Candidates may also repeat the VR experience as often as they like. "

Already a success

The VR-goggles does not replace all 'live' aspects of the training - the new cabin crew members first travel twice as a passenger, then receive the VR tour and then fly 'in real life' with a trainer several times. to learn the trade.

"The VR film has already been tested and the first group that used the glasses was positive about it, so we already consider the project a success, " said the spokesman. "In the coming months we will optimize the current product on the basis of even more feedback from users, if necessary."

Logical step

The VR training was developed in-house as a joint project of KLM Cityhopper Cabin Crew & Catering and KLM Digital Studios. Ten Samsung Gear VR sets have been purchased. According to KLM Cityhopper, the use of VR technology is a logical next step in the digital strategy. "Our cabin crew, for example, have had their own tablet for three years now, preparing them for the flight and contributing to the passenger experience on board. We find innovation important and continue to develop VR and other digital teaching methods so that the training courses become even more accessible to our colleagues. "