20, Feb - 2019
Seven smart application areas of (chat) bots

Seven smart application areas of (chat) bots

There is a big hype going on around bots. Nevertheless, the application of bots within companies is still very limited, while there are great opportunities to optimize processes and redeem employees from bureaucracy. Also, the definition of bots in many people seems limited to Q & A-like conversations in which AI bots understand you and give smart answers

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Nationale-Nederlanden wants to do more with WhatsApp

Nationale-Nederlanden wants to do more with WhatsApp

Nationale-Nederlanden uses WhatsApp as a means of communication with its customers. In the first instance when dealing with complaints. A customer who has a complaint will be assigned a complaint manager who will start the complaint. The first customer reactions are very positive, says Adriënne van Rijckevorsel, senior manager Customer Contact of the insurer.

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